Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to read, understand, and follow oral and written instruction. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Knowledge in operation of medical office technology systems. Knowledge of front office procedures and medical terminology. Must be able to support the clinic efficiency and cohesion. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Determine and input daily balance of charges and receipts as assigned by the Office Manager.įollows established policies and procedures adheres to OSHA Regulations.Attends educational and staff meetings as scheduled.Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.Maintains work area and reception area in neat and orderly manner.Proficiency with medical office technology systems. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.Collects payments and enters charges into computer system. Assists patients with ambulatory difficulties. Checks-in patients, verifies and updates demographic and insurance information to the medical record.Greets patients in a prompt, courteous and helpful manner.SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF.ĭUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.) JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER
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